Understanding Your Bill

Thank you for choosing Emergency Health Centre at Willowbrook for your emergency care needs. We are a free standing emergency department but function like a traditional hospital Emergency Department.

We are committed to providing the highest level of patient care available to ensure the well-being of you and your family. We understand healthcare bills and health insurance claims can be confusing and frustrating.  Like your visit to our Emergency Department, Emergency Health Centre wants to make this process as painless as possible. You will receive two medical bills; The first from Emergency Health Centre for facility, equipment and labortory fees, the second from Emergency Health Centre, PA for services provided by the physician who treated you.

We file with all insurance carriers including Medicare and Workers' Compensation.

If you have any specific questions about your bill, please call our Billing Department toll free at 888-ER-911-ER, weekdays between 8 a.m. and 4 p.m.

Texas insurance law provides that all fully-funded insurance plans should pay all emergency claims at "in-network" rates. We do not however contract with any carriers and cannot anticipate accurately what specific rates your carrier will apply to individual services.